FAQ AND SUPPORT

  • PRODUCT
  • ORDERS AND DELIVERY
  • PAYMENT
  • Costail
  • Cosband Pro
  • Cuteband

Costail FAQ

MOVEMENT

How does the Costail move?

The Costail moves when you move. Using unique motion technology sensors detect your body movements and motors ensures the tail follows your every move. Simply control it with your hips, by shifting your weight from side to side! It also moves when you are standing still. Check out our How it works page to find even more information!

Does the Costail move when you are standing still?

YES! The Costail has a pause mode that is activated if you stand still for more than 2 seconds. That way you can chill out while there is a small tail party going on in the back. You can check out videos of the pause mode on the How it works page.

How much do you have to move to make the Costail move?

The Costail moves according to your movements which means that if you move a lot; the tail moves a lot, and if you slow down the; tail will calm down with you. You are in total control, and with practice you can become quite the tail whisperer. As a second option you can loosen the chord that makes the tail move. This will reduce the movement as well. You can of course change this back back later.

If you want the tail to move more, you can active Boost Mode. You do this by leaning forward or backwards for 5 seconds after turning on the tail. After the tail has calibrated for 5 seconds, you can try to move your hips in a normal position, and the movement should be bigger and the tail more sensitive.

Check out our How it works page to find even more information!

What if I run out of battery?

The tail has a mechanical design that ensures its shape stays the same even when it’s turned off. There will even still be some discrete movement when you walk. If you are worried about the tail running out of battery we suggest bringing an extra powerbank so you easily can switch power source if needed.

My tail isn't moving correctly, what do I do?

If you feel that your tail isn't moving enough or that there is something wrong, you can troubleshoot for mistakes in the video below. We recommend that all Costail customers watch the video to get the most out of their tail. https://www.youtube.com/watch?v=2fkCwV5MXg4

If you locate your issue, a lot of the ways to solve it will be found in our assembly video, which can be found below.
https://www.youtube.com/watch?v=wJEKpnRVAwI

COVERING THE COSTAIL

Does the Costail come with a tail cover?

No, the tails comes without a tail cover so that you can create your own. Design multiple covers and use the tail for numerous cosplays!

You can also purchase covers from us, we have a range of covers to choose from, that can be used right out of the box!

Will you be making tutorials on how to make specific tail covers?

Yes! Tutorial videos are on their way and will be available on our Youtube channel. You can find a simple pattern with measurements for the tail available for download below.
Tail Cover Pattern

How much weight can the Costail carry?

The tail can hold up to 250 grams of weight and still have a nice movement, given that the weight is evenly distributed along the tail. To ensure a long battery life, and the best tail experience possible we recommend to make your tail covers as light as possible. As the delivery date is approaching we will be releasing tips and tricks for making tail covers. Even some specific recipes. There will of course be a generic recipe available that you can build upon and customize to your desired tail cover.

Can I extend the tail's length with my tail covers?

Yes, you can make the tail longer by using e.g. steel wire or light foam. Please be advised that the tail’s movements get hindered the longer the tail. We recommend not to add any more than 10 cm extra, and always using light materials to do so.

Do you have patterns for Tail Covers?

Yes! The Tail Cover Pattern for the tails we sell in our shop can be downloaded here.

What are the dimensions for the Costail?

Costail comes as a kit and can be assembled in a short and a long version.

The long version is 72 cm/28 Inches long.
The short version is 44 cm/17 inches long.

All other dimensions are identical for both lenghts:
Diameter tail segments: 37 mm/1,45 inches
Widest part of electronics box: 67,5 mm/2,65 inches
Thickest part of electronics box: 63,5 mm/2,5 inches

The belts are 140 cm long.

The dimensions for the powerbank:
100x45x22 mm (HxWxT) /4x1,7x0,9 Inches (HxWxT)

 

Do you sell tail covers?

Yes we do! Click here to go to our shop and see our selection of finished tail covers. We also offer a Ginny Di DIY Tail kit, so that you can build a tail for Jester just like Ginny Di's.

COSTAIL ASSEMBLY

How do I know how to assemble the Costail?

We recommend watching the Costail assembly video for putting the tail together.

If you don't like video tutorials, you can use your printed manual, or find the pdf here.

I am having trouble with the assembly, what do I do?

Please attempt to use the assembly video and the user manual before reaching out to us. The less time we spend on customer support, the faster we can make new and awesome products!

Alternatively, you can join our facebook group The Costail Community and ask fellow Costail customers for help!

My Costail isn't turning on, now what?

If your Costail isn't turning on, make sure the following things are in order:

1. The power bank is fully charged

2. You have removed the micro-usb adapter from the power cable

3. Check to see if the tail is visibly damaged

If the tail still does not turn on when connecting everything and your Costail came with a button on the usb cable:

1. Make sure the button on the cable is ON (check with a wall charger). You can leave this on from now.

2. Connect the power bank to the tail with the cable.

3. Use the power button on the power bank(!) and turn it off by double pressing the button.

4. Turn the power bank and tail on by pressing the power button (on the power bank).

If the tail still won't turn on you can contact the cosgear team and we will try our best to help you.

How do I fasten Costail to my body?

The best way to understand how to put on the tail is to take a look at the video on the how it works page.

The Costail is fastened to your hips with two belts. The belts carry a harness that sits comfortably on your lower back. The tail slides into the harness with ease. Put on the tail in 3 easy steps:

  1. 1. Attach the harness to the belts. You don't have to use the included belts, if you prefer you can use your own.
  2. 2. Fasten the belts around your hips, with the harness placed in the middle of your lower back.
  3. 3. Slide the tail into the harness! It can now be taken on and off without removing the belt or the harness.

Does the Costail come with belts?

Yes, the Costail comes with two adjustable one-size-fits-all belts. They are 140 cm wide. The reason there are two belts is because cosplayers who tested our early prototypes pointed out that to smaller belts were easier to hide under their cosplay than a single large belt. It also helps stabilize the tail, and makes sure you have a comfortable tail session! However, you are welcome to use your own belts if you wish to do so, as the harness is compatible with belts of almost all sizes. Check out our How it works page to find even more information!

The end of the cable doesn't fit inside the tail?

If the cable doesn't fit, simply remove the Micro-USB adaptor fastened at the end of the cable. This adaptor is used for charging the tail.

THE COSTAIL IN USE

How long does the battery of the Costail last?

The powerbank powers the Costail for intensive use for a minimum of 5 hours straight! This means that with normal use (walking around a convention), the powerbank can be expected to last for more than 5 hours. Check out our How it works page to find even more information!

How much sound does the Costail make?

The Costail has one motor that makes the tail movements! It does give out some sound, however the sound is lowered when the Costail is covered with a tail cover. Check out the How it works page to see sound examples of the product. The sound of the tail is also determined by how much the tail is moving. When in pause mode, it almost makes no sound at all.  

Is the Costail waterproof?

No, the Costail is not waterproof. Keep it away from water and humidity, and we advice you cover it with something waterproof if needed.

My Costail isn't turning on, now what?

If your Costail isn't turning on, make sure the following things are in order:

1. The power bank is fully charged.

2. You have removed the micro-usb adapter from the power cable.

3. Check to see if the tail is visibly damaged

If the tail still does not turn on when connecting everything:

1. If your power cable has a button on it, muke sure it is set to ON (check with a wall charger). You can leave this on from now.

2. Connect the power bank to the tail with the cable.

3. Use the power button on the power bank(!) and turn it off by double pressing the button. Leave it off for a few seconds

4. Turn the power bank and tail on by pressing the power button (on the power bank).

If the tail still won't turn on you can contact the cosgear team and we will try our best to help you.

How do I store the Costail? 

When you are finished using your Costail it is recommended that you disconnect the power bank from the tail. You can keep the tail assembled, but loosen the thumb nut that holds the wire, so the tail is straight. You should also loosen the strings. This way you avoid putting unnecessary strain on your tail.

POWERBANK

Where is the powerbank fastened?

The Costail includes a small elastic to hold the power bank. The elastic will fit on the belt of the tail. But it is completely up to you where you want to fasten it. You can hide the power bank to suit your cosplay.

How big is the included powerbank?

The dimensions of the power bank are approximately 22x45x100 mm (1x2x4 Inches).

What is the capacity of the power bank?

The powerbank powers the Costail for intensive use for a minimum of 5 hours straight! This means that with normal use (walking around a convention), the powerbank can be expected to last for more than 5 hours. In technical terms the power bank stores about 24 Wh (6500 mAh @ 3,6 volt) It delivers up to 2,4 Amp @ 5 volt.

Can I use other powerbanks than the one included to power the Costail?

We have chosen this exact powerbank because it provides enough power for the tail to work as intended, and because it is the safest powerbank option on the market. We value your safety, and hope that you treat the powerbank with the same caution you would other battery items. However, if you would like to use a different powerbank it must be 5V/2.1A, and be advised you do so at your own risk and against our recommendation.

How do I charge the power bank?

The power bank can be charged with any USB wall adapter or the USB port on you computer. The same kind you use for your phone. The power bank does not have fast charging and you might experience very slow charing when using it with a quick charger. The necessary cable will be included, but it will not include a wall adapter.

As with any batteries, there is a small risk involved when charging them. Because of this we have decided upon the safest battery solution for the powerbank. However, you should never charge the powerbank unattended, like at night when sleeping or when you are not around to watch it.

Can I use the included Costail powerbank for other purposes than powering the Costail?

Of course! Use it to charge all your electronics when you’re at a convention or whenever. Power banks are super handy, in particular at conventions! Maybe even bring two?

What if I run out of battery?

The tail has a mechanical design that ensures its shape stays the same even when it’s turned off. There will even still be some discrete movement when you walk. If you are worried about the tail running out of battery we suggest bringing an extra powerbank so you easily can switch power source if needed.

Any tips on how to best charge the powerbank?

As with any batteries, there is a small risk involved when charging them. Because of this we have decided upon the safest battery solution for the powerbank. However, you should never charge the powerbank unattended, like at night when sleeping or when you are not around to watch it.

How long does charging the powerbank take?

The time it takes to fully charge the batteries will depend on how decharged the battery is and what type of charger you use. The power bank has a built-in over-charge protection circuit, so you shouldn't worry to much about keeping it plugged in for too long. The power bank also has built in indicator lights that will indicate the amount of charge and that will blink during charging. When all lights are on it is done charging.

PRECAUTIONS

Is the Costail waterproof?

No, the Costail is not waterproof. Keep it away from water and humidity, and we advice you cover it with a waterproof surface if needed.

Can I use other powerbanks than the one included to power the Costail?

We have chosen this exact powerbank because it provides enough power for the tail to work as intended, and because it is among the safest powerbank solutions on the market. We value your safety, and hope that you treat the powerbank with the same caution you would other battery items. However, if you would like to use a different powerbank it must be 5V/2.4A, and be advised you do so at your own risk and against our recommendation.

How much weight can the Costail carry?

The tail can hold up to 250 grams of weight and still have a nice movement, given the weight is evenly distributed along the tail. To ensure a long battery life, and the best tail experience possible we recommend to make your tail covers as light as possible. As the delivery date is approaching we will be releasing tips and tricks for making tail covers. Even some specific recipes. There will of course be a generic recipe available that you can build upon and customize to your desired tail cover.

Can I extend the tail's length with my tail covers?

Yes, you can make the tail longer by using e.g. steel wire or light foam. Please be advised that the tail’s movements get hindered the longer the tail. We recommend not to add any more than 10 cm extra, and always using light materials to do so.

Cosband Pro FAQ

GENERAL QUESTIONS

What is the difference between Cuteband and Cosband Pro?

Cosband Pro is intended to be used for attaching headgear for more advanced costumes and professional cosplayers. Cosband pro consists of a strong headband and a variatey of magnets in different sizes and strengths. Cuteband is a more playful product, directed towards entry level cosplayers and those who need a casual everyday headpiece that can be worn on a regular day.

Which types of headgear does the Cosband Pro suit?

The Cosband Pro is perfect for all types of headgear from ears, horns, antlers, and antennas, to tentacles, spikes, and feathers. The Cosband Pro can even be used to keep your wig in place. The only requirement is that the headgear has or can have magnets attached to them. Magnets can be attached either using glue or you can simply slide them into the included magnet pouches which can be sewed to your favorite headgear. One set of magnet pouches are included with the Cosband Pro and one extra set will also be included whenever you buy a magnet pack (available here). All the headgear we have in our store will be out-of-the-box compatible with the Cosband Pro, so no sewing or gluing will be necessary.

How big a headpiece can I attach on top of the Cosband Pro?

This is a tough question to answer precisely, since every scenario is different. It will vary with the length, weight and angle of the headgear, the thickness of the wig as well as how the weight is distributed. BUT! After a lot of testing we think that the Cosband Pro will be able to hold most common ears, horns and other headgear. In the graph below we show the area where you should be to make sure it will stay in place. This is based on the use of one of the big magnets in both the ear and the Cosband Pro. We used one medium thickness wig with the magnet placed at around 20 degrees off angle. You should be below the line. But the more magnets, the more holding power! There is no practical limit to how much weight that the Cosband Pro can carry, you can just put more magnets in there. If you are planning on using it with something above the line, you might want to check out our extra magnet packs.
Be also aware that you should try to place as much of the weight in the base, and keep it light in the tips!

Will you be making more ears for Cosband Pro?

Yes, we are currently working on expanding the fur ear variations. If we see that there is a demand for a particular product we will look into making that too! We will continue to make more ears compatible with the Cosband Pro in the future!

Is the Cosband Pro safe for children?

No. We do not sell or market any of the products in our store towards children. This is primarily because the different laws and regulations for different countries concerning children's toys are difficult for us as a small company to keep track of. We can therefore not recommend that you buy any of our products to young children. More importantly, the Cosband contain small, but very powerful magnets that if swallowed may result in serious medical issues or even death.

MATERIALS, SIZE AND CONTENTS

How much weight can the Cosband Pro carry?

This is a tough question to answer precisely, since every scenario is different. It will vary with the length and angle of the headgear, the thickness of the wig as well as how the weight is distributed. BUT! After a lot of testing we think that the Cosband Pro will be able to hold most common ears, horns and other headgear. In the graph below we show the area where you should be to make sure it will stay in place. This is based on the use of one of the big magnets in both the ear and the Cosband Pro. We used one medium thickness wig with the magnet placed at around 20 degrees off angle. You should be below the line. But the more magnets, the more holding power! There is no practical limit to how much weight that the Cosband Pro can carry, you can just put more magnets in there. If you are planning on using it with something above the line, you might want to check out our extra magnet packs.
Be also aware that you should try to place as much of the weight in the base, and keep it light in the tips!

What is the size of the Cosband Pro?

The Cosband Pro comes in one size (57x4 cm). It is lined with an elastic velvet and has an adjustable velcro to guarantee it fits you perfectly.

What is included with the Cosband Pro?

  • 1x Cosband Pro headband
  • 4x Large Magnets
  • 2x Medium Magnets
  • 2x Small Magnets
  • 2x Magnet Pouch
  • 2x Cat Ears
  • 1x Totebag for storage
  • 1x Brochure

USE AND MAINTENANCE

What is the best way to wash the Cosband Pro?

We recommend washing the Cosband Pro by hand, using cold water. Remember to also remove the magnets from the Cosband Pro before washing to avoid unnecessary wear on both the Cosband Pro and the magnets.

Which types of headgear does the Cosband Pro suit?

The Cosband Pro is perfect for all types of headgear from ears, horns, antlers, and antennas, to tentacles, spikes, and feathers. The Cosband Pro can even be used to keep your wig in place. The only requirement is that the headgear has or can have magnets attached to them. Magnets can be attached either using glue or you can simply slide them into the included magnet pouches which can be sewed to your favourite headgear . One set of magnet pouches are included with the Cosband Pro and one extra set will also be included whenever you buy a magnet pack (available here). All the headgear we have in our store will be out-of-the-box compatible with the Cosband Pro, so no sewing or gluing will be necessary.

Can Cosband Pro be used under a wig?

Yes, Cosband Pro is perfect for attaching your headgear when you wear a wig. Cosband Pro comes with three different magnet sizes so you can be sure at least one of them will be strong enough to hold even your heaviest headgear. On top of that, the cosband Pro is even lined with a special velvet that prevents both the headband and your wig from slipping.

How should I handle the magnets?

Magnets should be handled with care and kept away from sensitive electronics. The magnets are really strong and can smash together at high speeds if not handled carefully. The magnets are also quite fragile and will quickly break if smashed together or dropped to the floor. Because of this, be sure to protect your eyes and finger using safety goggles and gloves when handling. Keep the magnets away from children and pets that may accidentaly swallow them.

My magnet broke, now what?

It happens to the best of us, but don’t worry, you can always buy extra magnets in our store. Available here.

Which cosplays does the Cosband Pro work for?

The Cosband Pro is suitable for pretty much every character that has something attached to its head, such as ears, horns, antennas, or tentacles.

Will the Cosband Pro hurt my wig cap?

No. Cosband Pro is lined with a special velvet that prevents both the headband and your wig-cap from slipping.

Is it dangerous to wear magnets close to your head?

The magnets are very strong, but are only dangerous in cases where they can snap together and squash fingers or something similar. It is not dangerous to have magnets close to your head in the way that “magnetic force can cause damage”. If you are using a cochliar implant or other electronic devices on your head, you need to consult with your physician before using the Cosband Pro.

Can the magnets withstand heat?

We only use N35 rated magnets, meaning they can withstand up to 80C/176F before starting to demagnetize. This also means that if you chooce to use hot glue to fasten the magnets to your headgear, you should not press the hot-glue gun onto the magnet for an extended period.

Cuteband FAQ

MATERIALS, SIZE AND CONTENTS

What is included when you buy Cuteband?

The following is included when you buy Cuteband:

  • 1 x Steel hoop
    2 x Pink plastic magnetic ears
    2 x Black fur covers
    2 x White fur covers
    1 x Sticker pack with 50 cm of 4 different sticker designs
    1 x Small white totebag for storage
  •  

Too see how it all looks check out this page. 

I want even more goodies and options, is that possible?

YES! We offer many different colors of fur, as well as more stickers. We even offer horns. You can check them out here

What materials is used in Cuteband?

The hoop is made out of chrome steel, the plastic ears are made out of PLA plastic, and the Cuteband ears are made out of the same type of faux fur material that we use for the Costail Tail Covers.

How many stickers are included with the Cuteband?

You get 4 decorative sticker designs included when you buy a Cuteband.

Can I buy more stickers for my Cuteband?

Absolutely! You can buy more stickers here.

What size is the hoop?

The hoop is very flexible and it fits both our male, grown engineers, and smaller heads. The full length of the hoop is 38 cm.

How big are the cuteband ears?

The plastic ears are 15 mm thick at the base, and slimmer at the top. It has a triangular shape that is 30 mm tall and 50 mm wide. The furs are custom made to fit on the plastic ears perfectly!

CUTEBAND IN USE

What is the difference between Cuteband and Cosband Pro?

Cosband Pro is intended to be used for attaching headgear for more advanced costumes and professional cosplayers. Cosband pro consists of a strong headband and a variatey of magnets in different sizes and strengths. Cuteband is a more playful product, directed towards entry level cosplayers and those who need a casual everyday headpiece that can be worn on a regular day.

How much weight can the cuteband carry?

Through our testing we have found that 25 grams is about how much you can use before you risk that the ears fall off. For reference, the plastic ears themselves weigh in on 4 grams. This is with the ear connected directly to the steel hoop with nothing in between. And with the weight placed in the center of the ear. If you make large ears they might fall off at a smaller weight. For bigger headgear we recommend using the Cosband Pro!

Is it possible to make your own ears and accessories for cuteband?

Yes of course! You can sew your own fur ears and put them on, or let your imagination run wild! The magnets are however quite small and will not hold a lot of weight. If you want to make your own headgear we instead recommend Cosband pro! This can carry a lot more weight, comes with different size magnets and even works through a wig!

Are the stickers reusable?

The stickers have glue on the backside that is reasonably strong. This means that they will stick comfortably to the plastic ears without falling off. But it is also possible to pull them off if you want to change things up a bit! The glue will however wear off each time you take it off, so over time you might have a hard time getting it to stick. If that is the case we recommend adding some more glue to the stickers.

Is it dangerous to wear magnets close to your head?

The magnets are very strong, but are only dangerous in cases where they can snap together and squash fingers or something similar. It is not dangerous to have magnets close to your head in the way that “magnetic force can cause damage”. If you are using a cochliar implant or other electronic devices on your head, you need to consult with your physician before using cuteband.

Does Cuteband ears work on headphones? 

Yes! As long as the headphones are magnetic, they work! It needs to have some steel parts in order to connect. The Bose headsets we use work great, but this will vary, depending on your headset.

Does the Cuteband work through a wig?

In some cases it might work. With a thin wig and with small ears it might be enough holding power, but for that user case we recommend the Cosband Pro. This is intended for that very purpose, is a lot more versatile and can hold A LOT more weight.

Is the Cuteband safe for children?

We do not sell or market any of the products in our store towards children. This is primarly because the different laws and regulations for different countries concerning childrens toys are difficult for us as a small company to keep track of. We can therefore not reccomend that you buy any of our products to young children. More importantly, the Cuteband ears contain small, but very powerful magnets that if swallowed may result in serious medical issues or even death.

ORDERS AND DELIVERY FAQ

When will my order be shipped?

For express delivery we do order fulfillments three days a week; Monday, Wednesday and Friday. This means that for express delivery orders we will normally pack and ship your order within 2 working days. You will get a notification from DHL when your order is being shipped. If you chooce the economy shipping option your order will be fulfilled within a week, and you can expect to receive your order within 2-5 weeks depending on country and season.

If your order contain one or more products with a special announced shipping date your order will be defined as a preorder in our system, meaning the processing of your order will be put on hold until all items are ready to ship.

How will we ship your order?

All orders above $100 will be shipped with DHL Express. Once your order is dispatched from our warehouse, you will get a shipping confirmation email and text message from DHL express containing the tracking information of your shipment.

If you chooce to ship your order using the economy shipping option you will not be able to track your package. This also means that we do not take any responsibility should your package get lost in the mail.

Want to update your shipping address?

If you need to update your shipping address, please contact us before the shipment is dispatched. If you ship using DHL express you may still be able to change the address after the shipment is dispatched. To do so, please reach out to DHL customer support directly. You will receive an email from DHL when your product is shipped from our warehouse, with the contact information for DHL customer support and options to update your delivery address.

Other free delivery options with DHL express shipping:

  • Deliver my Package on Another Day
  • Deliver my Package to Another Address
  • Deliver my Package at a Safe Place
  • Deliver my Package with Neighbor
  • Deliver my Package at a DHL ServicePoint
  • Request to hold my Package up to 30 days

Track your order

You will only be able to track your order if it was shipped with DHL Express. The below information is only valid if you choce the DHL Express delivery option

Once your order is dispatched from our warehouse, you will get a shipping confirmation email and text message from DHL express containing the tracking information of your shipment.

In the shipping confirmation message from DHL you can even choose between the following delivery options:

  • Deliver my Package on Another Day
  • Deliver my Package to Another Address
  • Deliver my Package at a Safe Place
  • Deliver my Package with Neighbor
  • Deliver my Package at a DHL ServicePoint
  • Request to hold my Package up to 30 days

Import taxes, duties and VAT

For all purchases over $100 all taxes, VAT and fees are included in the product price and you will not get any surprise costs. Please refer to our Terms and Conditions for further details.

Where do we ship?

We currently ship to the following countries:

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Japan (only orders below $100)
  • Latvia
  • Luxembourg
  • Malta
  • Moldova (only orders below $100)
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • UK
  • US
  •  

Due to logistic reasons we have to focus on the selected countries, but we're working hard to make our products available to other countries. We’ll keep updating this list as we add new destinations. If you don't find your country, let us know!

Customs have my package and are requesting more information?

For some countries, especially those located in EU (Germany in particular) you may be required to sign an import decleration before you can receive the package. Please keep a close eye on the tracking details. Failing to sign for the release of your package within a reasonable time will result in the package getting returned to us. We will also be charged for storage during the priod the package is stuck at customs which is expensive and will be deducted should you chooce to apply for a refund.

I would like to apply for a refund and return a product, what do I do?

You are free to return the product and get a refund within 30 days after you have received your order. Please contact us to get a return label and further instruction. Once we have received and inspected the return we will refund the price of the returned item(s). Please note that any customs and shipping costs may be deducted from the refund amount.

PAYMENT FAQ

All prices are displayed and will be charged in USD. We accept PayPal, Visa, Mastercard and American Express. Currently, we are not offering any payment plans.

Accepted forms of payment

We offer these payment options:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  •  

Note Your credit card will be charged immediately after the order is placed, for the full amount due.

Shipping cost

For all purchases over $100 all shipping costs are included in the product price and you will not get any surprise costs. Please refer to our Terms and Conditions  for further details.

Import taxes, duties and VAT 

For all purchases over $100 all taxes, VAT and fees are included in the product price and you will not get any surprise costs. Please refer to our Terms and Conditions  for further details.

Disclaimer: Some of the answers in this FAQ may be outdated or inaccurate. If you have any questions or concerns please let us know at hello@cosgear.co

The Ultimate Cosplay Tail

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High quality design and materials

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