FAQ AND SUPPORT

  • Product
  • Orders  and Delivery
  • Payment

Product FAQ

Product information, images and videos can be found on our How it works page. If you have any further questions concerning the Costail itself, this is the place to be!

Movement

How does the Costail move?

The Costail moves when you move. Using unique motion technology sensors detect your body movements and motors ensures the tail follows your every move. Simply control it with your hips, by shifting your weight from side to side! It also moves when you are standing still. Check out our How it works page to find even more information!

Does the Costail move when you are standing still?

YES! The Costail has a pause mode that is activated if you stand still for more than 2 seconds. That way you can chill out while there is a small tail party going on in the back. You can check out videos of the pause mode on the How it works page.

How much do you have to move to make the Costail move?

The Costail moves according to your movements which means that if you move a lot; the tail moves a lot, and if you slow down the; tail will calm down with you. You are in total control, and with practice you can become quite the tail whisperer. As a second option you can loosen the chord that makes the tail move. This will reduce the movement as well. You can of course change this back back later.

If you want the tail to move more, you can active Boost Mode. You do this by leaning forward or backwards for 5 seconds after turning on the tail. After the tail has calibrated for 5 seconds, you can try to move your hips in a normal position, and the movement should be bigger and the tail more sensitive.

Check out our How it works page to find even more information!

What if I run out of battery?

The tail has a mechanical design that ensures its shape stays the same even when it’s turned off. There will even still be some discrete movement when you walk. If you are worried about the tail running out of battery we suggest bringing an extra powerbank so you easily can switch power source if needed.

My tail isn't moving correctly, what do I do?

If you feel that your tail isn't moving enough or that there is something wrong, you can troubleshoot for mistakes in the video below. We recommend that all Costail customers watch the video to get the most out of their tail. https://www.youtube.com/watch?v=2fkCwV5MXg4

If you locate your issue, a lot of the ways to solve it will be found in our assembly video, which can be found below.
https://www.youtube.com/watch?v=wJEKpnRVAwI

How do I fasten Costail to my body?

How do I fasten Costail to my body?

The best way to understand how to put on the tail is to take a look at the video on the how it works page.

The Costail is fastened to your hips with two belts. The belts carry a harness that sits comfortably on your lower back. The tail slides into the harness with ease. Put on the tail in 3 easy steps:

  1. 1. Attach the harness to the belts. You don't have to use the included belts, if you prefer you can use your own.
  2. 2. Fasten the belts around your hips, with the harness placed in the middle of your lower back.
  3. 3. Slide the tail into the harness! It can now be taken on and off without removing the belt or the harness.

Does the Costail come with belts?

Yes, the Costail comes with two adjustable one-size-fits-all belts. The reason there are two belts is because cosplayers who tested our early prototypes pointed out that to smaller belts were easier to hide under their cosplay than a single large belt. It also helps stabilize the tail, and makes sure you have a comfortable tail session! However, you are welcome to use your own belts if you wish to do so, as the harness is compatible with belts of almost all sizes. Check out our How it works page to find even more information!

Costail Assembly and startup

How do I know how to assemble the Costail?

We recommend watching the Costail assembly video for putting the tail together.

If you don't like video tutorials, you can use your printed manual, or find the pdf here.

I am having trouble with the assembly, what do I do?

Please attempt to use the assembly video and the user manual before reaching out to us. The less time we spend on customer support, the faster we can make new and awesome products!

Alternatively, you can join our facebook group The Costail Community and ask fellow Costail customers for help!

My Costail isn't turning on, now what?

If your Costail isn't turning on, make sure the following things are in order:

1. The power bank is fully charged

2. You have removed the micro-usb adapter from the power cable

3. Check to see if the tail is visibly damaged

If the tail does not turn on when connecting everything do the following:

1. Make sure the button on the cable is ON (check with a wall charger). You can leave this on from now.

2. Connect the power bank to the tail with the cable.

3. Use the power button on the power bank(!) and turn it off by double pressing the button.

4. Turn the power bank and tail on by pressing the power button (on the power bank).

If the tail still won't turn on you can contact the cosgear team and we will try our best to help you.

The Costail in use

How long does the battery of the Costail last?

The powerbank powers the Costail for intensive use for a minimum of 5 hours straight! This means that with normal use (walking around a convention), the powerbank can be expected to last for more than 5 hours. Check out our How it works page to find even more information!

How much sound does the Costail make?

The Costail has one motor that makes the tail movements! It does give out some sound, however the sound is lowered when the Costail is covered with a tail cover. Check out the How it works page to see sound examples of the product. The sound of the tail is also determined by how much the tail is moving. When in pause mode, it almost makes no sound at all.  

Is the Costail waterproof?

No, the Costail is not waterproof. Keep it away from water and humidity, and we advice you cover it with something waterproof if needed.

My Costail isn't turning on, now what?

If your Costail isn't turning on, make sure the following things are in order:

1. The power bank is fully charged

2. You have removed the micro-usb adapter from the power cable

3. Check to see if the tail is visibly damaged

If the tail does not turn on when connecting everything do the following:

1. Make sure the button on the cable is ON (check with a wall charger). You can leave this on from now.

2. Connect the power bank to the tail with the cable.

3. Use the power button on the power bank(!) and turn it off by double pressing the button.

4. Turn the power bank and tail on by pressing the power button (on the power bank).

If the tail still won't turn on you can contact the cosgear team and we will try our best to help you.

How do I store the Costail? 

When you are finished using your Costail it is recommended that you disconnect the power bank from the tail. You can keep the tail assembled, but loosen the thumb nut that holds the wire, so the tail is straight. You should also loosen the strings. This way you avoid putting unnecessary strain on you tail.

Covering the Costail

Does the Costail come with a tail cover?

No, the tails comes without a tail cover so that you can create your own. Design multiple covers and use the tail for numerous cosplays!

You can also purchase covers from us, we have a range of covers to choose from, that can be used right out of the box!

Will you be making tutorials on how to make specific tail covers?

Yes! Tutorial videos are on their way and will be available on our Youtube channel. You can find a simple pattern with measurements for the tail available for download below.
Tail Cover Pattern

How much weight can the Costail carry?

The tail can hold up to 250 grams of weight and still have a nice movement, given that the weight is evenly distributed along the tail. To ensure a long battery life, and the best tail experience possible we recommend to make your tail covers as light as possible. As the delivery date is approaching we will be releasing tips and tricks for making tail covers. Even some specific recipes. There will of course be a generic recipe available that you can build upon and customize to your desired tail cover.

Can I extend the tail's length with my tail covers?

Yes, you can make the tail longer by using e.g. steel wire or light foam. Please be advised that the tail’s movements get hindered the longer the tail. We recommend not to add any more than 10 cm extra, and always using light materials to do so.

Do you have patterns for Tail Covers?

Yes! The Tail Cover Pattern for the tails we sell in our shop can be downloaded here.

Powerbank

Where is the powerbank fastened?

The Costail includes a small elastic to hold the power bank. The elastic will fit on the belt of the tail. But it is completely up to you where you want to fasten it. You can hide the power bank to suit your cosplay.

How big is the included powerbank?

The dimensions of the power bank are approximately 22x45x100 mm (1x2x4 Inches).

What is the capacity of the power bank?

The powerbank powers the Costail for intensive use for a minimum of 5 hours straight! This means that with normal use (walking around a convention), the powerbank can be expected to last for more than 5 hours. In technical terms the power bank stores about 24 Wh (6500 mAh @ 3,6 volt) It delivers up to 2,4 Amp @ 5 volt.

Can I use other powerbanks than the one included to power the Costail?

We have chosen this exact powerbank because it provides enough power for the tail to work as intended, and because it is the safest powerbank option on the market. We value your safety, and hope that you treat the powerbank with the same caution you would other battery items. However, if you would like to use a different powerbank it must be 5V/2.1A, and be advised you do so at your own risk and against our recommendation.

How do I charge the power bank?

The power bank can be charged with any USB wall adapter or the USB port on you computer. The same kind you use for your phone. The power bank does not have fast charging and you might experience very slow charing when using it with a quick charger. The necessary cable will be included, but it will not include a wall adapter.

As with any batteries, there is a small risk involved when charging them. Because of this we have decided upon the safest battery solution for the powerbank. However, you should never charge the powerbank unattended, like at night when sleeping or when you are not around to watch it.

Can I use the included Costail powerbank for other purposes than powering the Costail?

Of course! Use it to charge all your electronics when you’re at a convention or whenever. Power banks are super handy, in particular at conventions! Maybe even bring two?

What if I run out of battery?

The tail has a mechanical design that ensures its shape stays the same even when it’s turned off. There will even still be some discrete movement when you walk. If you are worried about the tail running out of battery we suggest bringing an extra powerbank so you easily can switch power source if needed.

Any tips on how to best charge the powerbank?

As with any batteries, there is a small risk involved when charging them. Because of this we have decided upon the safest battery solution for the powerbank. However, you should never charge the powerbank unattended, like at night when sleeping or when you are not around to watch it.

How long does charging the powerbank take?

The time it takes to fully charge the batteries will depend on how decharged the battery is and what type of charger you use. The power bank has a built-in over-charge protection circuit, so you shouldn't worry to much about keeping it plugged in for too long. The power bank also has built in indicator lights that will indicate the amount of charge and that will blink during charging. When all lights are on it is done charging.

Precautions

Is the Costail waterproof?

No, the Costail is not waterproof. Keep it away from water and humidity, and we advice you cover it with a waterproof surface if needed.

Can I use other powerbanks than the one included to power the Costail?

We have chosen this exact powerbank because it provides enough power for the tail to work as intended, and because it is among the safest powerbank solutions on the market. We value your safety, and hope that you treat the powerbank with the same caution you would other battery items. However, if you would like to use a different powerbank it must be 5V/2.4A, and be advised you do so at your own risk and against our recommendation.

How much weight can the Costail carry?

The tail can hold up to 250 grams of weight and still have a nice movement, given the weight is evenly distributed along the tail. To ensure a long battery life, and the best tail experience possible we recommend to make your tail covers as light as possible. As the delivery date is approaching we will be releasing tips and tricks for making tail covers. Even some specific recipes. There will of course be a generic recipe available that you can build upon and customize to your desired tail cover.

Can I extend the tail's length with my tail covers?

Yes, you can make the tail longer by using e.g. steel wire or light foam. Please be advised that the tail’s movements get hindered the longer the tail. We recommend not to add any more than 10 cm extra, and always using light materials to do so.

Orders and Delivery

All orders are shipped with DHL Express between May and August 2020. We will keep all our customers updated by email on estimated delivery times for your order. Updated shipping time estimates will also be available in the section below at all times. In addition, DHL Express will notify you when the order is shipped and you can easily update your delivery preferences then if needed.

Updated delivery times

Updated June 2020

Estimated Shipping dates:

Product Estimated Shipping Date

Costail - First 500

Shipping June 9th 2020

Costail - June Pre-order

Shipping August 25th 2020

Costail - Final Pre-order

Shipping Early Fall 2020

How will we ship your order?

Your order will be shipped with DHL Express.

Once your order is dispatched from our warehouse, you will get a shipping confirmation email and text message from DHL express containing the tracking information of your shipment.

Estimated shipping dates:

Product Estimated Shipping Date

Costail - First 500

Shipping June 9th 2020

Costail - June Pre-order

Shipping August 25th 2020

Costail - Final Pre-order

Shipping Early Fall 2020

Want to update your shipping address?

If you need to update your shipping address, you can do this after the shipment is dispatched. Please reach out to DHL directly, and they will be able to update the address. Moreover, you will receive an email from DHL when your product is shipped from our warehouse, with the option to update your delivery address.

Other free delivery options with DHL:

  • Deliver my Package on Another Day
  • Deliver my Package to Another Address
  • Deliver my Package at a Safe Place
  • Deliver my Package with Neighbor
  • Deliver my Package at a DHL ServicePoint
  • Request to hold my Package up to 30 days

Track your order

Your order will be shipped with DHL Express.

Once your order is dispatched from our warehouse, you will get a shipping confirmation email and text message from DHL express containing the tracking information of your shipment.

In the shipping confirmation message from DHL you can even choose between the following free delivery options:

  • Deliver my Package on Another Day
  • Deliver my Package to Another Address
  • Deliver my Package at a Safe Place
  • Deliver my Package with Neighbor
  • Deliver my Package at a DHL ServicePoint
  • Request to hold my Package up to 30 days

Import taxes, duties and VAT

All purchases include all taxes, VAT and fees. Please refer to our Terms and Conditions for further details.

Where do we ship?

The Costail is currently available in the following countries:

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Luxembourg
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • UK
  • US
  •  

Due to logistic reasons we have to focus on the selected countries, but we're working hard to make our products available to other countries. We’ll keep updating this list as we add new destinations. If you don't find your country, let us know!

Customs have my package and are requesting more information, what do I do?

If customs are asking for more information from you, please provide them with HS code 85.43, which is the code used to classify the product. Attached is also documentation for the powerbank if they need it. Please contact us if you have problems with this.

Payment

All prices are displayed and will be charged in USD. We accept PayPal, Visa, Mastercard and American Express. Currently, we are not offering any payment plans.

Pre-Order Price

All prices are displayed in USD, and Costail process all orders in USD.

Product Price You save

The Costail - First 500

199 USD

100 USD

Costail - June Pre-order

239 USD

60 USD

Costail - Final Pre-order

269 USD

30 USD

Accepted forms of payment

We offer these payment options:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  •  

Note Your credit card will be charged immediately after the order is placed, for the full amount due.

Shipping cost

Full shipping cost for the Costail is included in the price.

Import taxes, duties and VAT 

All purchases include all taxes, VAT and fees. Please refer to our Terms and Conditions for further details.


Still can't find what you're looking for?